Shipping, Returns & Refunds

Shipping 

Shipping is free on all orders to the USA. 

All orders are processed within 2 business days.

Shipping usually takes 3-5 business days for orders in the US.

We use UPS and USPS to ensure fast delivery.

If for any reason you did not receive your order please contact us by calling 800-895-3719 or email: info@sleepdoctorpm.com

 

Return policy & address

Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 60 days after delivery

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please call 800-895-3719 or email: info@sleepdoctorpm.com

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@sleepdoctorpm.com and send your item to: 6601 Lyons Rd, Coconut Creek, FL, USA 33073.

 

Shipping

To return your product, you should mail your product to: 6601 Lyons Rd, Coconut Creek, FL, USA 33073.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.